Humbee Help Section

Welcome to Humbee Help Center

Discover, play, and earn with Humbee! Our help section is here to assist you with any questions or issues you might encounter while using the app.

Getting Started

How do I download and install Humbee?

1. Open the App Store on your iOS device.
2. Search for "Humbee."
3. Tap "Get" to download and install the app.

How do I create an account?

1. Open the Humbee app.
2. Tap "Sign Up."
3. Choose to sign up with your email, Apple Sign-in, or Google Sign-in.
4. Follow the prompts to complete your profile.

Using Humbee

How do I check in at a location?

1. Open the Humbee app.
2. Use the map or search bar to find your desired location.
3. Tap on the location and select "Check-In here"

How do I earn Humbee Credits?

1. Earn credits by checking in at various locations.
2. Participate in special events and promotions.
3. Refer friends to Humbee and earn bonus credits.

How do I redeem Humbee Credits for rewards?

1. Go to the "Shop" tab.
2. Browse available rewards and select the one you want.
3. Follow the instructions to redeem your credits.

Account Management

How do I reset my password?

1. Go to the login screen and tap "Forgot your password?"
2. Enter your email address and follow the instructions sent to your email to reset your password.

How do I update my profile information?

1. Tap on the profile icon in the app.
2. Select "Edit profile."
3. Update your information and save the changes.

How do I delete my account?

1. Go to "Edit profile." in the app.
2. Select "Delete Profile" and follow the prompts.

Troubleshooting

Why can’t I check in at a location?

1. Ensure your location services are enabled.
2. Make sure you have a stable internet connection.
3. Restart the app and try again.

What should I do if my credits aren’t showing up?

1. Wait a few minutes as there might be a slight delay.
2. Contact support if the issue persists.

Frequently Asked Questions

Can I use Humbee internationally?

1. Yes, Humbee works in most countries around the world.

Is there a limit to how many times I can check in at the same location?

1. To prevent abuse, there might be a daily limit on check-ins at the same location.

How do I contact support?

1. Use the "Your Feedback" feature in the app or email us at support@humb.ee.

Contact Us

Need more help?

1. Email us at humbee@monteyama.com

Legal Address

Monteyama Limited

2301 Bayfield Building 99

Hennessy Road

Wanchai, Hong Kong

Business Registration Number: 71754474